Lytron agrees that the apparatus manufactured by it will be free from defects in materials and workmanship for the warranty period under normal use and service and when properly installed. The warranty period for recirculating chillers is two years from date of shipment of such apparatus to the original purchaser and one year from date of shipment of such apparatus to the original purchaser for all other products Lytron sells. Lytron's obligation under this agreement is limited solely to repair or replacement, at its option, at its factories, of any part or parts thereof, returned to Lytron with transportation charges prepaid, which examination shall disclose to Lytron's satisfaction to have been defective. THE FOREGOING EXPRESS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. LYTRON'S OBLIGATION UNDER THIS WARRANTY IS STRICTLY AND EXCLUSIVELY LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE COMPONENT PARTS AND LYTRON DOES NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME FOR IT ANY OTHER OBLIGATION. LYTRON ASSUMES NO RESPONSIBILITY FOR INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO LOSS OR DAMAGE TO PROPERTY, LOSS OF PROFITS OR REVENUE, LOSS OF THE UNIT, LOSS OF TIME, OR INCONVENIENCE. Lytron's liability does not include any labor charges for replacement of parts, adjustments, repairs, or any other work done outside its factories and its liability does not include any resulting damage to persons, property, equipment, goods or merchandise arising out of any defect in or failure of its apparatus. Lytron's obligation to repair or replace shall not apply to any apparatus which shall have been repaired or altered outside of its factory in any way, or which has been subject to negligence, to misuse, or to pressures in excess of stated limits. On parts not of Lytron's manufacture, such as motors, controls, etc., Lytron extends only those warranties given to Lytron, Inc. to the extent Lytron can do so. Lytron's agreement hereunder runs only to the immediate purchaser from Lytron, Inc. and does not extend, expressly or by implication, to any other person.
Lytron Recirculating Chiller Service Policy
Lytron's line of recirculating chillers is the product of over 40 years of thermal engineering and manufacturing experience. We designed them to provide superior reliability, easy maintenance, worry-free operation, and a two-year warranty. But occasionally a chiller may need repair. To ensure your process is back up and running quickly, Lytron has implemented the following recirculating chiller service policy.
Lytron's Standard Warranty
Lytron's warranty is set forth at the end of the Kodiak and large capacity chiller manuals.
Diagnostic Consultation:
At no cost, Lytron will attempt to diagnose the problem over the phone. Our service department can be reached by calling 781-933-7305 and follow the menu. Service technicians are available 24 hours/7 days for consultation. Phone diagnosis can be difficult and may actually be a trial and error process. Lytron will not assume any liability for misdiagnosis when diagnosing over the phone.
Lytron strongly encourages customers to take advantage of this service before returning a chiller to Lytron for evaluation. Often a problem with a chiller can be fixed quickly in-house or is an application problem. By working with Lytron's service department to troubleshoot a chiller, you do not have the downtime and expense associated with returning the chiller to our factory.
Warranty and Nonwarranty Returns:
To return a chiller, the customer must obtain a Lytron Return Material Authorization (RMA) number from Lytron's application engineering or service department. Our service department can be reached by calling 781-933-7305 and follow the menu. Lytron needs the chiller part number, serial number, and a detailed description of the problem prior to assigning an RMA number. The RMA number should be indicated on the outside packaging of the returned unit. Chillers must be returned clean, dry, and free from chemicals to Lytron's factory, shipping costs prepaid. Lytron is not responsible for any damage incurred in the return shipment.
Lytron ordinarily will evaluate the unit within 3 or 5 business days of receipt for a Kodiak or large capacity chiller, respectively. Lytron will use reasonable effort to repair the unit promptly, in most cases within one week of receiving all the required parts.
If upon examination Lytron determines the chiller is not defective as defined by the warranty, an evaluation fee of $375 for Kodiaks or $595 for large capacity chillers will be charged and repair costs will be quoted. The evaluation fee will be charged regardless of disposition (ie: scrap).
If a non-warranty condition is known in advance of the return, a purchase order for the evaluation fee must be placed before the return is authorized. The chiller should be returned to Lytron freight charges prepaid. Lytron will proceed with the repair unless the total charges (evaluation and repair) are likely to exceed $750 or $1190, Kodiak and large chiller, respectively in which case Lytron will provide a quote for the repair. After the repair Lytron will ship the chiller back freight collect.
Debit memos should not be issued for warranty and nonwarranty repairs unless the unit is returned as a result of an out-of-box (new) failure.
Lytron will warranty the repair for one year from the repair date under the terms of our standard warranty or for the balance of the original warranty, whichever is longer.
Field Service/Installation Charges:
Lytron can arrange field service for chiller installation or repair. Under no circumstances does Lytron's warranty cover on-site service. All on-site service must be arranged through Lytron's service department. Charges for this service are fixed at $450 and $650 per visit for the Kodiak and large chillers, respectively. This charge does not cover replacement parts. A purchase order for the amounts listed above must be issued before the work is scheduled.
When using Lytron-arranged, on-site service, Lytron warranties the replacement parts and repair labor for 90 days from the repair date under the terms of our standard warranty or for the balance of the original warranty whichever is longer. If non-authorized labor repairs the chiller or installs replacement parts, Lytron does not warranty the parts or work and this action potentially voids any remaining warranty.
Replacement Parts:
Replacement parts can be ordered at list price using a purchase order. Old parts should be returned using a Lytron issued RMA number. If the parts are found to be defective and the claim is within the warranty period, your account will be credited for the price of the parts and one-way ground shipping charges. If the parts are not defective or indicate customer damage, no credit will be issued. Lytron will not cover the incremental cost of air shipment of replacement parts, regardless of warranty status.
In-stock parts normally will be shipped the next business day; non-stocked parts will be shipped as quickly as reasonably possible.
This policy is subject to change. Please check with Lytron's service department for the current policy.