Follow the instructions below to request a Return Material Authorization (RMA)
Instructions for Returning product to Lytron
NOTE: All returns must be authorized by Lytron prior to shipment.
To return a product to Lytron, please have the following information available prior to contacting the Service Department.
- Your Company name
- Billing address
- Shipping address
- Contact person
- Phone /fax number
- E-mail address
- Part/model number of item to be returned
- Serial/lot number of item to be returned
- Purchase order number / billing information, and specific requirements such as quality codes, source inspection etc. must be clearly defined in advance.
Please call 781-933-7300, or print and fill out the Request for RMA Form and fax to 781-935-4529.
All items returned to Lytron must be clean and dry. All liquids must be drained from the system. Systems returned with coolant present are subject to a minimum hazardous material disposal fee. Lytron requires that all coolants / chemicals used in or on returned parts be identified. Failure to disclose materials used in conjunction with returned items will result in shipments to Lytron being refused and returned to the customer site; freight collect. All shipments are to be prepaid. We recommend all items be returned in the original packaging. Shipments should be insured for the full replacement value. Lytron is not responsible for shipping damage.
After the RMA is issued by Lytron, the package must be clearly marked with the RMA number on the attention line of the address.
Please mark the package in the following manner: Lytron Inc. 55 Dragon Court Woburn, MA 01801 Attn: RMA _______