Lytron offers world-class service for your Lytron cooling system.
Whether your are an OEM, end user, or Service Engineer, you'll find information here to help you maintain and maximize your chillers' or cooling systems' operation.
Lytron understands how important it is to ensure that your chiller or cooling system maintains the absolute maximum up time. Lytron has an established, world-class service operation dedicated to responding to our customers' service and support needs worldwide. In addition to our US Service Center located at our factory in Woburn, Massachusetts, we also have service centers in Taiwan, and Singapore to support our Asian customers.
To our OEM Customers:
We are passionate about maintaining our product's reputation as well as your product's reputation. Lytron is eager to partner with you to achieve this goal. We offer customized training programs that empower your service infrastructure to provide first line chiller and cooling system support. Please feel free to contact us to discuss your organization's chiller or cooling system service requirements.
To our End Users:
We are here to support you. We invite you to use the information posted in this section to keep your system running efficiently. Look to our Technical Manuals and Maintenance and Troubleshooting sections for immediate answers to your questions. Or, if you can't find what you need, Lytron offers 24-hour, 7-day per week access to in-house service technicians for troubleshooting.
Lytron offers service and support for your recirculating chiller through a variety of channels:
Phone: Lytron offers 24/7 access to in-house service engineers for troubleshooting assistance. Please call +1-781-933-7300.
Email: Email sent to Service@Lytron.com will be automatically directed to one of our service engineers who will address your inquiry no later than the next business day.
Web: The 'Service' section of www.Lytron.com contains technical documentation, maintenance procedures, technical tips, and service information for all of our systems.
World-Wide Service and Support: Lytron has service centers in Asia and the US. These repair centers stock a broad inventory of spare parts and are staffed by factory-certified technicians.
On-Site Service: Lytron offers on-site service and service contracts. Contact our service department for details.
Factory Service/Repair: System diagnosis is usually completed within 24 hours of receipt of the unit and repairs are carried out within 48 hours of service authorization.
OEM Training: Since chillers are often sold as sub-systems in OEM equipment, Lytron offers OEMs customized training programs so they can provide front-line support. These training programs can be arranged either at your facilities or at Lytron's facility.