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Lytron Appoints New Manager of Customer Service

December 20, 2002, WOBURN, MA - Lytron Incorporated, the Total Thermal Solutions ™ Company, has enhanced its customer service organization with the addition of Tom Eytel as Manager of Customer Service. Lytron's service group provides customers with a single point of contact for application and maintenance issues on our entire product offering. Today Lytron provides service through 24/7 phone coverage, the website, www.Lytron.com, and a broad service network. Mr. Eytel's responsibilities will include:

  • Further expanding Lytron's international service network
  • Managing existing service contract products and developing new products as needed
  • Ensuring Lytron continues to offer prompt, courteous, and professional support

Eytel has 20 years of experience in operations and service organization. Past positions include Technical Operations Manager at Speedline Technologies, Director of Integrated Services and Regional Service Manager at CompUSA Direct, and Director of Service Operations at Frisco Bay Industries. He received a Bachelor of Science from Seton Hall University. He will be based in Lytron's Woburn, MA facility and Lytron's service technicians will report to him.

Charlie Carswell, President of Lytron, says, "We are very excited to have Tom on board. He brings extensive service expertise to Lytron and we expect him to further strengthen our service organization. He will be working closely with customers to understand their service requirements and ensure delivery of those requirements. Our service organization will further differentiate our recirculating chillers. His hire is just another example of our commitment to Total Customer Satisfaction."

Lytron is the only Total Thermal Solutions™ provider that is ISO 9001 registered. ISO certification assures users that Lytron's liquid-cooling products are defect-free and able to provide years of reliable, leak-free service. For over forty years, Lytron has been well known in the industry for consistent high quality and on-time delivery.

Lytron designs, develops and manufactures high performance heat transfer systems and components. Its products include recirculating chillers, compact non-refrigerated cooling systems, aluminum oil coolers, copper tube-fin heat exchangers, stainless steel tube-fin heat exchangers, compact brazed-plate heat exchangers, and economical OEM coils. For more information, call Lytron at 781-933-7300 or visit the web site at www.Lytron.com.