Lytron - Total Thermal Solutions
Quick NW Quick NE

About Lytron

Quick NW Quick NE

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Field Service Engineer


Assists with technical phone and internet support of customers who use Lytron process cooling systems. Performs field service activities including installation, diagnosis and repair of process cooling systems and heat exchangers (LCS). Includes call assignment and commitment, travel to site, customer interface, troubleshooting and diagnosis, resolution plan and call escalation, if necessary, and call closure.

Installation includes pre-delivery tasks, delivery of equipment, mechanical installation, electrical hook-up, final calibration and testing and supporting applications training.

Perform scheduled PMs and upgrades completing the following tasks independently: receipt of parts and maintaining inventory, scheduling service with customer, reporting results to customer and service management.

Liases with all departments to ensures that customer complaints are acknowledge and processed for corrective action using internal procedures. Ensures that results are communicated back to the customer to esure closed loop communication. Strives to achieve customer satisfaction by rapid resolution of service related complaint/issues.

Will represent the Service group as a member in cross departmental customer focus groups. Group meeting may be related to customer quality or support escalations. Responsibilities in this capacity may include participation in customer meetings to present failure analysis finding, corrective and preventative action summaries, service repair updates and other service related presentations to customers.

Works closely with Engineering group during new product development to review customer specifications and design review.

Training: Participate in and/or conducts product training activities and other various company sponsored training or team activities with both internal and external customers.

Administrative responsibilities: Close service call per company policy and procedures. Submit timesheets, service tickets, expense reports, upgrade and PM documentation and all other company related paperwork in a complete and timely fashion.

Asset Management: Maintain adequate and proper parts inventory levels, adhere to company policy in the return of inventory, tools and test equipment calibration. Maintain proper customer site service documentation, business expenditures and in accordance with company policies and procedures.

Job Requirements:

Education: 5 to 7 years of experience servicing refrigeration and process cooling systems.. Formal training and certification in refrigeration recovery required.

Technical Skills: Demonstrated electro/mechanical and refrigeration repair and diagnostic troubleshooting skills. Experience with multi-stage refrigeration systems preferred. Excellent problem solving skills, experience using Lean Six Sigma (LSS) tools preferred. Experience with installing and repairing pumps as well as understanding facility setup and use factors affecting pump performance. Proficient with using Microsoft office suite. Demonstrated use of problem solving skills.

Customer Relations: Strong interpersonal skills. Demonstrated ability to remain calm and professional when customers are dissatisfied with Lytron, Inc. or it’s products. Demonstrated ability to explain complex technical issues in easy to understand terms is desired.

Language: Ability to read, write and speak in the language of the assigned location. Ability to read and write English is a requirement at all locations.

Company Representation: Support the policies, procedures, and improvement efforts of the company. Personal appearance and behavior will be professional at all times.

Sales Support: Assist in the efforts to generate additional revenue by active proposals of PMs, parts, contracts and equipment systems and upgrades when appropriate. Review all proposals with Lytron supervisor before presentation to customer.

Teamwork and Peer Relations: Able to share knowledge and cooperate in a team environment to achieve assigned goals and objectives take direction from team leaders and proactively complete assignments.

Physical Demands and Work Environment:

  • May be required to be available 24 x 7 via phone or pager, required to rotate in an on-call status.
  • Must possess a valid driver’s license and good driving record.
  • Travel up to 20-40 % to the customer site, regional office or identified locations for meetings, training and business needs outside the assigned territory.
  • Carries or pulls up to 40 lbs. of test equipment.
  • Lift parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs).
  • Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.
  • May work from ladders or scaffolding, on occasion.
  • Potential exposure to hazardous physical, chemical, and biological agents.

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